Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Excellent service
Strong Wi-Fi
Old decor
Tiny bathroom
7.8/10
Very good
Rooms
7.1
Location
8.3
Service
9.5
Dining
5.3
Guest reviews
7.8/10
based on 15 reviews
6.6
6.6/10 based on 216 reviews
Logan
United Kingdom,
January
2025
8.2/10
I had another excellent stay at this hotel. The improvements they've made, like better Wi-Fi and added vending machines, really enhanced my experience. The cleanliness of the rooms was commendable, but the decor feels quite dated and could use a refresh. The staff was exceptional in handling my requests, and I appreciated the complimentary coffee and tea services.
Rooms
8.0
The rooms were clean, equipped with modern amenities like a WashLet toilet and self-service kettles for tea and coffee.
Service
9.0
The service was excellent, with prompt assistance and efficient housekeeping.
Location
8.0
Conveniently located near LALA Gardens mall and within walking distance to public transport, which was a plus.
Dining
Facilities
7.0
The facilities were well-maintained, but the hotel felt old and in need of renovation.
Lily
United Kingdom,
January
2025
7.6/10
I had a pleasant experience at this hotel. The service was amazing, especially the quick response to my situation. The rooms are clean but a bit outdated, while the location is convenient for shopping. The breakfast options were limited to Japanese cuisine, which might not appeal to everyone. Overall, it was great for the price, but the rooms need some modernization.
Rooms
7.0
The rooms were clean and fitted with new beds and pillows, but very small and outdated in terms of decor.
Service
10.0
The service was excellent, particularly with the help from the General Manager regarding my room change.
Location
8.0
The hotel is conveniently located near LALA Gardens and a variety of food options, though it's a bit of a walk to the central bus station.
Dining
5.0
The breakfast was entirely Japanese, which I didn't try, but the coffee and tea available in the lobby were a nice touch.
Facilities
8.0
Free Wi-Fi was a highlight, with strong signals throughout the hotel, and they had self-service tea and coffee options.
David
United States,
December
2024
8.0/10
My stay at the hotel was quite pleasant, with notable improvements since my last visit. The rooms were clean and offered some unique amenities, but the overall decor could use a refresh. The service was excellent, and the location was convenient for shopping and dining options nearby. I appreciated the complimentary coffee and the strong Wi-Fi throughout the property.
Rooms
7.0
The rooms were clean and featured a modern WashLet toilet and self-service tea and coffee kettles. However, the bathroom was very small.
Service
9.0
The service was exceptional, especially from the general manager who handled our room change efficiently.
Location
8.0
The hotel is strategically located just a short walk from a popular shopping mall and offers free shuttle services to the city center.
Dining
Facilities
7.0
Facilities included improved Wi-Fi, a coffee machine in the lobby, and vending machines, although the overall decor could be modernized.
Luis
United States,
December
2024
8.6/10
I had an excellent stay at this hotel, largely due to the amazing service and clean, comfortable rooms. The location is very convenient, right next to a famous shopping mall and close to various eateries. While the hotel needs some renovations, especially in decor, overall, it offers great value for money and a unique Japanese experience with fantastic amenities like Wi-Fi and coffee facilities.
Rooms
7.0
The rooms were clean, with new beds and pillows, but the bathrooms were quite tiny.
Service
10.0
The General Manager, Mr. Yamada, was very efficient and handled everything professionally. The service throughout my stay was excellent.
Location
9.0
The hotel is conveniently located right in front of LALA Gardens, and just a short walk from the bus station and metro.
Dining
Facilities
8.0
Wi-Fi was strong throughout the hotel, and there were great coffee and tea machines available 24/7 for guests.
Excellent service
Old decor
Oliver
United Kingdom,
November
2024
7.8/10
I had a wonderful stay at this hotel, where the service was exceptional and the location was very convenient. The rooms were clean, though a bit outdated, and I appreciated the free coffee and tea available 24/7. One downside is that the breakfast options were exclusively Japanese, which may not suit everyone's taste. Overall, I found the prices very reasonable for what I received.
Rooms
7.0
The rooms were clean, but the decor is quite old and really needs renovation. The size of the bathroom is tiny, reminiscent of an aircraft setup.
Service
10.0
The service was excellent, especially from the General Manager, who handled our room situation efficiently and pleasantly.
Location
8.0
The hotel is perfectly situated in front of LALA Gardens shopping mall, making it easy to access food and shops, and only a short walk to bus and metro stations.
Dining
6.0
The breakfast buffet was entirely Japanese, which I didn't try, but the complimentary coffee and tea service in the lobby was a nice touch.
Facilities
8.0
WiFi was strong with great speeds, and there are vending machines and coffee machines available in the lobby.
Julia
United States,
October
2024
7.4/10
My stay at this hotel was quite pleasant overall. The rooms are clean and well-maintained, and the service I received was top-notch, especially when dealing with my last-minute room change. The location is very convenient, being close to a major shopping mall and within walking distance to public transport. However, the hotel is a bit older and could really use some renovations, particularly in terms of room size and decor. The breakfast options were also limited, mostly focused on Japanese cuisine, which may not suit everyone.
Rooms
7.0
The rooms were clean with new beds but quite small, resembling an aircraft bathroom for the bathrooms.
Service
9.0
The service was excellent, especially when they helped with my room change and efficiently managed housekeeping.
Location
8.0
The hotel is in a convenient location, right in front of a famous shopping mall and a short walk to the bus and metro stations.
Dining
5.0
Breakfast options were limited and mainly Japanese-focused; I didn’t try it myself.
Facilities
8.0
The hotel offers good amenities like a strong Wi-Fi connection and complimentary coffee and tea around the clock.
Les
United Kingdom,
October
2024
8.0/10
I had a wonderful stay at this hotel, where the service was exceptional and I appreciated the effort made to improve various facilities. The room was comfy, although a bit dated and tiny, and I enjoyed the convenience of the location near shopping areas. The dining options were limited to Japanese cuisine, which may not suit everyone, but overall, I found great value for money during my visit.
Rooms
7.0
The room was clean with new beds and pillows, though quite small, resembling airplane bathrooms.
Service
10.0
The service was excellent; the General Manager was incredibly professional and accommodating.
Location
9.0
The hotel is ideally located just minutes away from a major shopping mall and restaurants.
Dining
6.0
The breakfast options were exclusively Japanese, which I didn't try, but complimentary coffee and tea were available.
Facilities
8.0
The Wi-Fi was strong and reliable throughout my stay, and additional amenities like vending machines were appreciated.
Edward
United States,
September
2024
7.6/10
I had a pleasant stay at this hotel, which was conveniently located near a shopping mall and the food courts. The rooms were clean, though they could definitely use some updating. The level of service was impressive, and the amenities provided made my experience comfortable. However, the dining options were quite limited, especially if you’re not keen on Japanese breakfast, and the rooms might feel cramped due to the small bathroom.
Rooms
7.0
The rooms were clean but quite old, and the bathroom was tiny.
Service
9.0
Service was excellent and efficient, with a very professional manager who helped resolve our room situation.
Location
8.0
The location was fantastic, just a short walk to a shopping mall with plenty of food options and easy access to transportation.
Dining
5.0
The breakfast was exclusively Japanese, so I didn't partake. Options seemed limited for diverse tastes.
Facilities
8.0
Facilities included free coffee and tea available 24/7 and strong Wi-Fi, enhancing the overall experience.
Leo
United Kingdom,
August
2024
7.4/10
I had a solid experience at the hotel, thanks to its excellent service and clean accommodations. While the decor is quite dated, the new amenities, like improved Wi-Fi and vending machines, definitely added value. The prime location near a shopping mall is another plus, although the breakfast options lack variety if you're not into Japanese food.
Rooms
7.0
The rooms were clean, featuring new beds and ample amenities, though the bathroom felt quite cramped.
Service
9.0
The service was outstanding, particularly from the General Manager who handled our situation with great efficiency.
Location
8.0
It's conveniently located across from a well-known shopping mall and only a 20-minute walk to the bus and metro stations.
Dining
5.0
The breakfast was exclusively Japanese, which didn't appeal to me, but there are great food options nearby.
Facilities
8.0
Facilities included a nice coffee machine in the lobby and free tea and coffee available at all times.
Justin
United States,
August
2024
7.8/10
I had a great experience at this hotel, especially considering the excellent service I received. The rooms are a bit dated but still clean and comfortable enough for a pleasant stay. The location is quite convenient, being close to a popular shopping mall and bus station, which makes it easy to get around. However, the dining options are limited to Japanese cuisine, which may not appeal to everyone. Overall, the hotel offers excellent value for money, especially with the amenities provided.
Rooms
7.0
The room was clean, equipped with new beds and pillows, though it felt a bit cramped, like airplane-sized bathrooms.
Service
10.0
The service was outstanding, with very efficient management who handled my room situation professionally.
Location
9.0
The hotel is located right across from LALA Gardens, just a short walk from fast food and a central bus station.
Dining
5.0
The breakfast buffet is entirely Japanese, which I didn’t try, but they do offer complimentary coffee and tea around the clock.
Facilities
8.0
Wi-Fi was strong throughout the hotel, and there’s a free coffee machine in the lobby; other amenities are fairly basic.
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